Troubleshooting
Fix common account-purchase and payment issues.
No social media accounts are available
Stock changes as products are added or sold. Check Marketplace again later or join the community group from the empty state to hear about new products.
A shared account link does not open
The product may have been sold or removed. Return to Marketplace to browse current stock.
My wallet payment failed
Confirm that your wallet has enough money, then retry once. A failed purchase does not reserve the account or debit your wallet.
I cannot find my purchase
Open Purchases while signed in to the Google account used for payment. A successful purchase appears there immediately.
The sign-in details do not work
Copy the details directly from the purchased-account drawer and check for extra spaces. If access still fails, stop retrying and contact support with the purchase reference. Never send the password in a public message.
A platform asks for an unavailable code
Do not change more security settings. Contact OxBoost support and explain which recovery step is blocked.
I still need help
Contact support through WhatsApp and include the payment or purchase reference when available.